CSC custom development is a common thing that retailers does, in order to be aware of how CSC works internally in the front end, you can enable useDebugPanelStackMode at /atg/svc/agent/ui/AgentUIConfiguration/, this will make CSC tell you which jsps are used in each section of the page, as follows:
This can be found on the ATG documentation at https://docs.oracle.com/cd/E35319_01/Service.10-2/ATGServiceCenterUIProgGuide/html/s0704servicecenterdebuggingmode01.html and is available from ATG10.1 and newer versions.
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